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If we are talking to our best client, an overseas supplier or a potential boss, we often have to be careful about the language we use.  Language with negative implications can be toned down and made less direct to avoid possible offence.  This comes naturally...

Shouldn’t we look forward to HEAR from someone?   Ending an email with “I look forward to hearING from you” is very effective because it reminds your correspondent that you are expecting a reply, but it is also a very polite and standard closing remark. Why do we...